Privacy Policy

Information We Collect

We may collect basic contact details and case-related details when you voluntarily share them with us. This may include your name, phone number, email address, city, lender name, loan type, loan account details, outstanding amount, EMI default status, notice details, recovery communication, hardship explanation and documents shared for consultation or drafting purposes.

We may also collect technical information such as IP address, browser type, device type, pages visited, referral source and approximate usage behaviour through hosting logs, analytics tools, cookies or similar technologies used for website performance, security and user experience improvement.

How We Use Your Information

Your information may be used to understand your enquiry, contact you, provide case assessment, prepare consultation notes, draft letters or replies when engaged, respond to your queries, maintain internal records, improve website performance and comply with legal, regulatory or professional requirements.

We do not use your case details for unrelated public disclosure. Any documents shared by you are used only for the purpose for which they were provided, unless disclosure is required by law, consent, legal process or legitimate professional requirement.

Documents and Sensitive Case Details

Loan settlement matters may involve sensitive financial documents such as sanction letters, bank statements, loan statements, settlement offers, legal notices, WhatsApp screenshots, recovery call records, income proof, hardship proof, medical papers or employment documents. You should share only those documents which are necessary for your enquiry or matter.

We take reasonable steps to handle such documents carefully. However, online transmission is never completely risk-free. Users should avoid sending unnecessary personal data, passwords, OTPs, card PINs, net banking credentials or any information that is not required for the consultation.

Sharing of Information

We may share information only where necessary with authorised team members, legal professionals, service providers, technical support providers, payment processing support, or where required by law, court order, statutory authority, regulatory direction or lawful process. We do not sell personal information to third parties.

If your matter requires communication with a bank, NBFC, fintech lender, recovery agency, advocate, authority or forum, relevant details may be used in the letter, email, notice reply, complaint or communication prepared or sent on your behalf after engagement or instruction.

Cookies and Analytics

This website may use cookies, analytics scripts or similar tools to improve website functionality, understand visitor behaviour, measure page performance and enhance user experience. You may disable cookies through your browser settings, but some website features may not work properly after disabling them.

Data Security

We use reasonable administrative, technical and operational measures to protect information from unauthorised access, misuse, alteration or disclosure. No website, server, email or internet-based communication can be guaranteed as fully secure. Users should share documents responsibly and avoid sending highly confidential credentials.

Data Retention

We may retain enquiry details, communication records and documents for as long as necessary for consultation, legal service, record keeping, dispute resolution, compliance or legitimate business purposes. When information is no longer required, it may be deleted, archived or anonymised as per internal practice and applicable requirements.

User Rights

You may request correction, update or deletion of your personal information by contacting us through the communication details available on the website. Certain information may be retained where required for legal, professional, accounting, dispute resolution or compliance purposes.

Third-Party Links

This website may contain links to external websites, payment pages, WhatsApp, social media pages or third-party platforms. We are not responsible for the privacy practices, content or security of third-party websites. Users should read the privacy policy of such external platforms before sharing information there.

Children’s Privacy

LoanSettlementAgency.com is intended for adult users seeking loan settlement or borrower assistance. We do not knowingly collect personal information from children. If any minor has shared information without proper consent, the parent or guardian may contact us for appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in website operations, law, internal practices or service requirements. The updated version will be posted on this page with the revised update date.

Contact for Privacy Queries

For any privacy-related request, correction request or deletion request, please contact LoanSettlementAgency.com through the contact details available on the website.